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| Year | 2018 | 2019 | 2020 | 2021 | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Quarter | Q4 | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum |
created | 12 | 9 | 15 | 7 | 6 | 37 | 9 | 12 | 12 | 19 | 52 | 16 | 18 | 14 | ||
| updated | 12 | 10 | 18 | 10 | 7 | 45 | 11 | 15 | 18 | 25 | 69 | 28 | 24 | 17 | ||
| closed | 8 | 9 | 16 | 7 | 4 | 36 | 8 | 10 | 11 | 17 | 46 | 23 | 21 | 12 | ||
- Number of updated incidents includes the newly created or closed ones
- Updated or closed incidents may refer to those from previous quarters
- Stats do not include system change tickets (=non-incidents)
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