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Reference ID | Document | D1 | Preimesberger W. et al. (2023) C3S Soil Moisture Version v202312: Algorithm Theoretical Basis Document. Document ref: C3S2_312a_Lot4.WP2-FDDP-SM-v2_202312_SM_ATBD-v5_i1.1 | D2 | CECR, Comprehensive Error Characterisation Report, Version 1.0, 23 June 2016, ESA Climate Change Initiative Phase 2 Soil Moisture Project. | D3 | Preimesberger W. et al. (2023) C3S Soil Moisture Version v202312: Product Quality Assurance Document. Document ref: C3S2_312a_Lot4.WP2-PDDP-SM-v2_202312_SM_PQAD-v5_i1.1 | D4 | Preimesberger W. et al. (2024). C3S Soil Moisture Version v202312: Product Quality Assessment Report. Document ref: C3S2_312a_Lot4.WP2-FDDP-SM-v2_202312_SM_PQAR-v5_i1.2 | D5 | NetCDF Climate and Forecast (CF) Metadata Conventions: Version 1.8, Brian Eaton, Jonathan Gregory, Bob Drach, Karl Taylor, Steve Hankin, Jon Blower, John Caron, Rich Signell, Phil Bentley, Greg Rappa, Heinke Höck, Alison Pamment, Martin Juckes, Martin Raspaud, Randy Horne, Timothy Whiteaker, David Blodgett, Charlie Zender, Daniel Lee. (2020) | D6 | T. Scanlon, A. Pasik, W. Dorigo, R.A.M de Jeu, S. Hahn, R. van der Schalie, W. Wagner, R. Kidd, A. Gruber, L. Moesinger, W. Preimesberger, M. van der Vliet, P. Stradiotti (2023), “Algorithm Theoretical Baseline Document (ATBD) Supporting Product Version 08.1”, Deliverable ID: D2.1, DOI: 10.5281/zenodo.8320869 | D7 | A. Dostalova et al. (2023) C3S Soil Moisture Version v202312: Target Requirements and Gap Analysis Document. Document ref: C3S2_312a_Lot4.WP3-TRGAD-SM-v2_202304_SM_TR_GA_i1.1 | D8 | Soil Moisture Product Validation Good Practices Protocol - NASA/TP– 20210009997 (2021). See https://ntrs.nasa.gov/api/citations/20210009997/downloads/TP-20210009997%20CEOS_SM_LPV_Protocol_V1_20201027_Bindlish_final.pdf | D9 | Global Climate Observing System (2016) THE GLOBAL OBSERVING SYSTEM FOR CLIMATE: IMPLEMENTATION NEEDS, GCOS-200, https://library.wmo.int/doc_num.php?explnum_id=3417 | D10 | Global Climate Observing System (2022), The 2022 GCOS ECVs Requirements, GCOS-245, https://library.wmo.int/doc_num.php?explnum_id=11318 |
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A dedicated service desk has been set up, the Copernicus User Support (CUS) team, which provides support to users of the Copernicus Atmosphere Monitoring Service (CAMS) and C3S services at ECMWF. All enquiries about the soil moisture dataset must be submitted through the service desk where appropriate agents will deal with it.
There is a forum (https://confluence.ecmwf.int/x/BlnxBw) where users can browse issues or a knowledge base (https://confluence.ecmwf.int//display/CKB
) where customers can also submit direct enquiries. Once submitted, the user may add comments or further information to the issue, including responding to questions / requests for additional information from the support team.
The C3S Lot4 service provides dedicated level 2 user support to the CUS Jira Ticketing Service
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