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The user has the possibility to browse and search in the Copernicus Knowledge Base (CKB) or the Copernicus Climate Data Store desk. This is known as the level-0 process of User Support (Figure 5-1).
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Enquiries forwarded to the Copernicus User Support Specialist team will be acknowledged within 3 working days (target 100%) and a notification sent to the user. In case of specific scientific issues, the enquiries will be channelled to the ECV and data specialist of the C3S2_312a_Lot1 project and should be resolved within 3 working weeks (target 85%). In each quarter, we aim for User Support satisfaction scoring 3 in 90% of all voluntary based feedbacks by users, with 1 (very unsatisfied) to 5 (very satisfied). We will also list the number of tickets in the Quarterly Report.
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| This This document has been produced with funding by the European Unionin the context of the Copernicus Climate Change Service (C3S) , operated. The activities leading to these results have been contracted by the European Centre for Medium-Range Weather Forecasts, operator of C3S on behalf onof the European Union (Delegation Agreement signed on 11/11/2014 and Contribution Agreement signed on 22/07/2021). All information in this document is provided “as is”"as is" and no guarantee ofor warranty is given that the information is fit for any particular purpose. The users thereof use the information at their sole risk and liability. For the avoidance of all doubt , the European Commission and the European Centre for Medium - Range Weather Forecasts have no liability in respect of this document, which is merely representing the author’s view.author's view. |
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