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title16-11-2017 HW issue affecting some S2S hindcasts availability

We have recently experienced a couple of hardware incidents with tape volumes becoming damaged:

  1. During October 2017, a large proportion of hindcast (enfh), perturbed forecast (pf), single level data (sfc) was not available from tape. Data cached on disk would not be affected, but data from tape would fail. This problem was resolved on 8th November 2017.
  2. From beginning of November 2017 (still on-going), half of the hindcast (enfh), perturbed forecast (pf), pressure level data (pl) are not available from tape.

Unfortunately, requests for data from damaged tapes will block access to all S2S data. In order to prevent no blocking all S2S service via the WebAPI, we have disabled access to (2)

We apologise for any inconvenience and will update you when the access to all hindcasts is restored.

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