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Table of Contents

Support tools

Info
Read in Recommended support checks about hopefully helpful practises used at ECMWF which can be shared. Some examples and source codes are also available there.

Support checks (on provider's end)

Organisation

	Centre

	Data acquisition method	Data transfer check	Data delay check	Data completeness check	Data quality check		Data recovery option
	Data acquisition method	Data transfer check	Data delay check	Data completeness check	Data quality check		Exists?	Time limit?
1	BoM (ammc)	ecpds (ftp)
2	DMI (ekmi)	ecpds (ftp)	YES	NO	YES	YES		YES	14 DAYS
3	DWD (edzw)	ecpds (https)
4	ECCC (cwao)	ecpds (http)	NO	YES	NO	NO		YES	4 DAYS
5	ECMWF (ecmf)	MARS	N/A	YES	YES	YES		YES	NO
6	FNMOC (fnmo)
7	JMA (rjtd)	ecpds (push)	YES
8	KMA (rksl)	ecpds (push)
9	LOPS (lops)	ecpds (ftp)	YES	YES	YES	NO		YES	1 DAY
10	METEOAM (cnmc)	ecpds (pull from ecgb

)PRTOS

)	YES	NO	YES	NO		YES	3 DAY
11	METNO (enmi)	ecpds (push)	YES	YES	YES	NO		YES	3 DAY
12	METFR (lfpw)	ecpds (push)	YES	YES	YES	NO		YES	2 YEARS
13	NCEP (kwbc)	ecpds (ftp)	YES	YES	YES			YES	NO
14	NIWA (niwa)	ecpds (sftp)
15	NZMS (nzkl)	ecpds (ftps)	YES	YES	NO	NO		YES	1 MONTH
16	PdE (lemm)	ecpds (push)	YES	YES	YES	YES		NO
17	SHNSM (sabm)	ecpds (ftp)	YES	YES	YES	YES		YES	9 DAYS
18	UKMO (egrr)

http

ecpds (

wget)

push)	YES	YES	YES	NO		NO

Data acquisition method: Acquisition method is pull from the provider's location to ECMWF's premises if not specified
Data transfer check: Is the data transfer checked to avoid any technical issues on the way from provider's location to ECMWF's premises? Was the data delivered bit identical?
Data delay check: Is the potential delay of data availability checked on the provider's side?
Data completeness check: Is the data content (number of expected fields; reference field list etc) checked on the provider's side?
Data quality check: Is there any data quality control to avoid e.g. unrealistic parameter values due to interpolation or any other kind of error either scientific or technical?
Data recovery option: Is it possible to recover any missing/corrupted data when needed?
- If yes, is there any time limit when the data can be rescued? If yes, specify number of days within which the recovery action must happen.

Support incidents

Total number Number of operational incidents (since Sep 2018): 16since Sep 2018 per quarters

Show If

special	@anonymous

Year	2018	2019					2020					2021					2022					2023					2024
Quarter	Q4	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum
created	12	9	15	7	6	37	9	12	12	19	52	16	18	14	18	66	17	11	21	19	68	19	14	9	14	56	14	13
updated	12	10	18	10	7	45	11	15	18	25	69	28	24	17	28	97	24	15	24	24	87	30	26	14	24	94	19	18
closed	8	9	16	7	4	36	8	10	11	17	46	23	21	12	19	75	21	10	13	11	55	21	20	13	16	70	13	16

Show If

special	@authenticated

Year

2018

2019

2020

2021

2022

2023

2024

Quarter

Q4

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

created

12

9

15

7

6

37

9

12

19

52

16

18

14

18

66

17

11

21

19

68

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND created >= "2023/01/01" AND created <= "2023/03/31" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND created >= "2023/04/01" AND created <= "2023/06/30" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND created >= "2023/07/01" AND created <= "2023/09/30" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND created >= "2023/10/01" AND created <= "2023/12/31" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

56

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND created >= "2024/01/01" AND created <= "2024/03/31" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND created >= "2024/04/01" AND created <= "2024/06/30" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

updated

12

10

18

10

7

45

11

15

18

25

69

28

24

17

28

97

24

15

24

87

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND ( (updated >= "2023/01/01" AND updated <= "2023/03/31") OR (created >= "2023/01/01" AND created <= "2023/03/31" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND ( (updated >= "2023/04/01" AND updated <= "2023/06/30") OR (created >= "2023/04/01" AND created <= "2023/06/30" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND ( (updated >= "2023/07/01" AND updated <= "2023/09/30") OR (created >= "2023/07/01" AND created <= "2023/09/30" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND ( (updated >= "2023/10/01" AND updated <= "2023/09/30") OR (created >= "2023/07/01" AND created <= "2023/12/31" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

94

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND ( (updated >= "2024/01/01" AND updated <= "2024/03/31") OR (created >= "2024/01/01" AND created <= "2024/03/31" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = lc-wfv AND ( (updated >= "2024/04/01" AND updated <= "2024/06/30") OR (created >= "2024/04/01" AND created <= "2024/06/30" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

closed

8

9

16

7

4

36

8

10

11

17

46

23

21

12

19

75

21

10

13

11

55

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = LC-WFV AND updated >= "2023/01/01" AND updated <= "2023/03/31" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = LC-WFV AND updated >= "2023/04/01" AND updated <= "2023/06/30" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = LC-WFV AND updated >= "2023/07/01" AND updated <= "2023/09/30" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = LC-WFV AND updated >= "2023/10/01" AND updated <= "2023/12/31" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

70

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = LC-WFV AND updated >= "2024/01/01" AND updated <= "2024/03/31" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = LC-WFV AND updated >= "2024/04/01" AND updated <= "2024/06/30" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Number of updated incidents includes the newly created or closed ones
Updated or closed incidents may refer to those from previous quarters
Stats do not include system change tickets (=non-incidents)

Show If

group	ecmwf

Links to JIRA

Info
The below incident list is restricted Restricted to user group "ecmwf" only.

Jira

server	ECMWF Software Support
columns	key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
maximumIssues	10
jqlQuery	filter="LC-WFV.data-issues-overview"
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

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Support tools

Support checks (on provider's end)

Support incidents

Links to JIRA