Please visit https://support.ecmwf.int or create an Issue in our Issue Management System (JIRA) if you have any suggestions for improvements or have discovered a bug with any ECMWF software package.
Please note that ECMWF develops software for its own mission and has only very limited application support resources. ECMWF has agreed the following software support principles |
When you enter a new bug please supply the following information:
Actual Results: What happened when you got the bug?
Expected Results: What was supposed to happen?
Additional Information: Add anything else you feel the developer needs to know e.g., The exact error message printed
This is the most important part of the bug report! Ask yourself “How can a developer reproduce this bug on their own computer?”
First reproduce the bug yourself several times. If it is not reproducible every time you can still enter a bug mentioning the intermittent nature of the bug. This is explained very well here.
Attach any accompanying data
Always create a different JIRA issue for each problem. If more than one problem is reported in a single issue then it becomes difficult to track problems and solutions correctly |
The higher the quality of the bug report, the higher the chance that it will get fixed! |
Thank you