Troubleshooting web login problems or site login

What to do if you get a "Your login details are incorrect" message when trying to log in?

How to reset my web and system password


IMPORTANT: This procedure will not work if you are using an incognito/private tab


In the Login page use the "Forgot Password"



You will be asked the email of the associated account

Click Submit, and then you will see message indicating that an email has been sent to your inbox

You will receive an email in your inbox like this one.

Please note the "Link to reset credentials" : That is a link that you must click and it will take you to a form where you can update the password


Now you can choose the new password, you have to write it twice for confirmation. Please note that there are restrictions on the password quality. If the system considers the password is too weak it will be report it to you with further instructions/details

Once it is accepted you will be taken to the first ECMWF site you arrived, typically this will be www.ecmwf.int but it can be any of the other ECMWF sites.














How to change my web and system password

To change your password go to: https://www.ecmwf.int


Please be aware that in order to change your password you must know your current password. If you do not know it, please go to to How to reset my ECMWF password first.

  • Login with your ECMWF user name or email address and password

  • Click on your name where the "Log In" link was previously; a dropdown menu appears
  • Select Account

  • Click on the Change password tab

  • Under Basic Authentication click the update ECMWF Password
  • IMPORTANT: IF some time has passed since your last login, the system might decide to challenge you again to authenticate AGAIN



Minimum password requirements

When choosing your new password you must follow these rules:

  • Not the same as one of the last 10 passwords used
  • Not contain the user’s account name or part of the user’s full name that exceed two consecutive characters
  • The password is at least 12 characters long
  • The password contains characters from at least three of the following four categories::
    • Uppercase characters (A – Z)
    • Lowercase characters (a – z)
    • Base 10 digits (0 – 9)

    • Non-alphanumeric: ~,!,@,#,$,%,^,&,*,-,_,+,=,?



How to refresh my web login session

Sometimes your session on your browser for ECMWF service may require a complete refresh because of some expired cookies or if things don't render correctly on the site.

Depending on what browser you are using please follow the guides on how to clear cache, cookies and active logins here: https://us.norton.com/internetsecurity-privacy-how-to-clear-cookies.html 


Login and password FAQ

I have forgotten my password what should I do?

Please refer to the How to reset my ECMWF password

I have a email user id and a short three or four character user id.  Which one do I use to log in?

Please refer to the Login Matrix: How to login to the different ECMWF systems

How long does my password last?

System set passwords last 30 days, user set passwords last 12 months. After that you will be required to reset your password.

What happens if I do not reset my password?

If you do not reset your password and do not make any login using the ECMWF single sign-on (SSO) to access ECMWF web or computing services then your account will be disabled and you will no longer be able to login. 

I have tried to reset my password but I'm unable to login and can't create a ticket what should i do?

Contact us here at Switchboard


Login Matrix: How to login to different ECMWF systems

Please be aware that log in to certain area's of ECMWF require different login details. Here is a list of the information required for common service provided by ECMWF.
ApplicationServicesInformationUID or Email
PasswordTOTP
ECMWF Website

Charts
Datasets

You now only use your normal password to log in to the website internally or externally.
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ECMWF Intranet

Documentation

To gain access to the intranet pages you need to be logged into the ECMWF website.

The Intranet includes many links to official documents which are stored in and served from Livelink, so an additional login may be required when clicking LL links. 


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