Support portal

https://confluence.ecmwf.int/site/support 

Purpose

The aim of the Support Portal is

• Provide users with a single point of entry to get support from ECMWF
• Provide a single point of entry for all users requesting support
• Promote and encourage our users to use our documentation

Main features of the support portal

Link from the website

The Support Portal provides a single point of support for our users.

From the ECMWF website, choose 'Help' on the top right to go to the 'Help & support' page that replaces our previous contact form. For support queries, choose 'ECMWF Support Portal'. From the 'Help & support' page, you can also check the status of our services, find our phone number to raise an urgent operational issue that requires immediate action, and contact our press office.

ECMWF Support portal

1. Access to requests

Quick link to your requests. The list of open tickets is displayed by default, but you will be able to see all your tickets.

2. Powerful Search

A centralized search searches our documentation to present you the most relevant articles from our documentation.

3. Simple category selection 

If you cannot find the answer to your issue or if you need to contact us, a simple category selection will help you narrow your search and gives you the option to raise a ticket with our support teams when necessary.

Category pages

4. Quick access to top articles

Category pages present a list of relevant articles

5. Clever category refined search

Category pages offer a refined search to only include resources from the selected category.

6. Further category selection

Additional category selection to narrow your search even further.

6. Instant ticket creation

When it's not possible to find your answer in our documentation or if you need to contact us directly for support, you can raise a ticket with us. You will then be required to log in or register with us.