Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Number of updated incidents includes the newly created or closed ones
  • Updated or closed incidents may refer to those from previous quarters
  • Stats do not include  system change tickets (=non-incidents)

...

groupecmwf
Info

The below overview is restricted to user group "ecmwf" only.

Jira
serverECMWF Software Support
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
maximumIssues10
jqlQueryfilter="S2S.data-issues-overview"
serverId267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Table of Contents

Model update handling

fFollow instructions in Model update handling

Support checks (on provider's end)

Info

Read in Recommended support checks about  practises used at ECMWF. Some examples and source codes are also available there.

...

Data acquisition method

...

BoM (ammc)

...

CMA (babj)

...

CNRM (lfpw)

...

ECCC (cwao)

...

ECMWF (ecmf)

...

HMCR (rums)

...

KMA (rksl)

...

  • If yes, is there any time limit when the data can be rescued ? If yes, specify number of days within which the recovery action must happen.

Support incidents

Number of operational incidents since August 2018

...

Year

...

2018

...

2019

...

created

...

  • Number of updated incidents includes the newly created or closed ones
  • Updated or closed incidents may refer to those from previous quarters

System changes

Number of operational system updates since 2019

Year

2019

2020

created/updated49


Show If
groupecmwf

Support incidents overview

Info

The below overview is restricted Restricted to user group "ecmwf" only.


Jira
serverECMWF Software Support
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
maximumIssues10
jqlQueryfilter="S2S.data-issues-overview"
serverId267ffb4b-b041-3e3e-bee4-0486d22e0a7f


Show If
groupecmwf

System changes overview

Info

The below overview of system changes is restricted Restricted to user group "ecmwf" only.

Jira
serverECMWF Software Support
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
maximumIssues10
jqlQueryfilter="TIGGE-GLOB.system-changes-overview"
serverId267ffb4b-b041-3e3e-bee4-0486d22e0a7f

...