Monitoring your real time data delivery
| Member & Co-operating States/Full NMHS/max-charge customers | Standard commercial/standard NMHS customers | ||
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Manage your data files on our system with the ECMWF Production Data Store (ECPDS). If there is a problem with your real-time data, please raise:
| 24/7 operational support applies to all user types. | 24/7 operational support applies to all user types
| If there is a problem with your real-time data, please:
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Changing your real-time data requirements
| Member & Co-operating States/Full NMHS/max-charge customers | Standard commercial/standard NMHS customers | ||
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| Change your real-time data with the Product Requirements Editor (PREd) |  See instructions below about how to make changes. |
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| Maximum charge & full NMHS licence holders can make up to 12 changes per contract-year to their data requirements. | Standard Commercial licence holders can make up to 4 changes per contract-year to their data requirements. |  | WHAT DO THESE CUSTOMERS DO IF SOMETHING GOES WRONG AND THEY DON' T GET THEIR DATA? Raise a ticket via the support portal. 24/7 operational support applies to all user types. |
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