- Check the system status - there might be a problem at ECMWF end.
- Check your ftp is not full - one of the most common reasons that dissemination fails is because there is insufficient space for the data on the recipients disk.
- Check whether there have been any changes to the settings/passwords/permissions which control access to your disk.
- See - If you have access to the ECPDS (ECMWF Production Data Store) - (the system used for transmitting real-time forecast data to users (note: it is only available to Member & Co-operating States/Full NMHS/max-charge customers) . With the ECPDS you can try:
- checking check the status of your real-time forecast data dissemination
- activating activate a back-up host
- switching switch to an alternative host
- requesting request a new host (if you don't have the access permissions to change it yourself ) - do this by raising a ticket through the Support Portal).
- see documentation for ECPDS (ECMWF Production Data Store)
- If you don't have access to the ECPDS (ECMWF Production Data Store) then please raise a ticket from our Support Portal.
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