Monitoring delivery of your real-time
data deliveryforecast data
| Member & Co-operating States/Full NMHS/max-charge customers | Standard commercial/standard NMHS customers | ||
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Manage your data files on our system with the ECMWF Production Data Store (ECPDS). If there is a problem with your real-time data, please raise:
| operational support applies to all user types.
| If there is a problem with your real-time data, please:
| 24/7 operational support applies to all user types
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Changing your real-time forecast data requirements
| Member & Co-operating States/Full NMHS/max-charge customersCommercial users with access to the Product Requirements Editor (PREd) | Commercial users without access to PREdStandard commercial/standard NMHS customers | ||
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| Change your real-time data with the Product Requirements Editor (PREd) |  See instructions below about how to make changes. |
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| Depending on the type of licence you have you can make a various number of changes. | Depending on the type of licence you have you can make number of changes. |  | WHAT DO THESE CUSTOMERS DO IF SOMETHING GOES WRONG AND THEY DON' T GET THEIR DATA? Raise a ticket via the support portal. 24/7 operational support applies to all user types. |
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Create a support ticket in our Support portal
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| expandCollapseAll | true | root | Data & charts support
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