Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Monitoring

your

delivery of your real-time forecast

data

data 

Member & Co-operating States/Full NMHS/max-charge customersStandard commercial/standard NMHS customers

Manage your data files on our system with the ECMWF Production Data Store (ECPDS).

If there is a problem with your real-time data, please:

  • Check the ECMWF service status.
  • Raise a ticket via the Support Portal.  Support is provided ECMWF operators provide support for incidents 24/7. Other support provided during UK office hours.

If there is a problem with your real-time data, please:

  • Check the ECMWF service status.
  • Raise a ticket via the Support PortalSupport is provided ECMWF operators provide support for incidents 24/7. Other support provided during UK office hours.

Changing your real-time forecast data requirements

Member & Co-operating States/Full NMHS/max-charge customersCommercial users with access to the Product Requirements Editor (PREd)Commercial users without access to PREdStandard commercial/standard NMHS customers
Change your real-time data with the Product Requirements Editor (PREd)
  • If you hold a licence with one of the Member of Co-operating States, please contact your licence holder who will make the changes.
  • If ECMWF is your Licensoryou can contact us via the Support Portal


Depending on the type of licence you have you can make a various number of changes. Depending on the type of licence you have you can make  number of changesMaximum charge & full NMHS licence holders can make up to 12 changes per contract-year to their data requirements. Standard Commercial licence holders can make up to 4 changes per contract-year to their data requirements



Panel
titleColor#ffffff
titleBGColor#BA66A6
titleCONTENTS OF THIS PAGEContents of this page

Table of Contents


Data & charts support
Panel
titleColor#ffffff
titleBGColor#BA66A6
titleCONTENTS OF THIS SPACEGet help

Create a support ticket in our Support portal

Button Hyperlink
titleLicence and invoice
typeprimary
urlhttps://jira.ecmwf.int/plugins/servlet/desk/portal/3/create/45
Page Tree
expandCollapseAlltrue
root


Panel
titleColor#ffffff
titleBGColor#BA66A6
titleGET HELPContents of this space

Page Tree
expandCollapseAlltrue
rootData & charts support
Support portal