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Could there be a network issue?

If you have access to ECPDS, you can get a trace-route from our servers to your

server ECPDS → Transfer Hosts–> Network information

server. These are the steps to generate this network information.

1) Login to ECPDS

2) Go to your destination

3) Go to the Transfer Host that is being in use

4) Click on 'Network Info' on the left-hand sidebar.

Note

This can take a very long time to load (a couple of minutes).

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ECMWF Production Data Store (ECPDS)


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GET HELP

Problem receiving Real-time data
typeprimary
urlhttps://jira.ecmwf.int/plugins/servlet/desk/portal/4/create/178
Support portal 

Problems logging in or with password? See our Login and authentication information



Other options

If there is no network issue on your side, please contact ECMWF via the Support portal. The Data Support Team will be able to assess whether a decline in the data rates has taken place. They also might be able to suggest an appropriate solution for your case, which could be for example the installing parallel streams or compression of your data.