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- Check the system status - there might be a problem at the ECMWF end.
- Check your ftp is not full - one of the most common reasons that dissemination fails is because there is insufficient space for the data on the
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- recipient's disk.
- Check whether there have been any changes to the settings/passwords/permissions which control access to your disk.
- If you have access to the
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- ECMWF Production Data Store (ECPDS) (the system used for transmitting real-time forecast data to users) you can:
- check the status of your real-time forecast data dissemination
- activate a back-up host
- switch to an alternative host
- request a new host (if you don't have the access permissions to change it yourself - do this by raising a ticket through the Support Portal).
For more information on how to do these steps, please see the see documentation for ECPDS (ECMWF Production Data Store)
- If
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- these methods don't
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- lead to
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- a solution of the issue, then please raise a ticket
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- via our Support Portal.
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