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Standard commercial users
As a standard commercial user, you can make a maximum of four changes per contract year to the Schedule of Products, free of any Schedule Change Fees. Additional Schedule Change Fees shall be charged for any further change to the Schedule of Products within the contract year.
If you wish to have a change to your data, please raise a ticket via our Support Portal (see Get help section in this page). The Data Support Team will then provide you with an amendment document for signature, and will then help you to make the change to your operational data.
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Please note that it can take some time before you receive the additional/new data operationally. If you know you want to add data, please let us know at least 2 weeks before you wish to receive the data operationally, such that we have the time to do this properly. |
Maximum Charge Users and NMHSs
If you are a maximum charge user or an NMHS user, in most cases, you can make the change yourself in the Product Requirements Editor (PREd). For more information on how to do this, please consult the User Documentation on the Product Requirements Editor.
However, in some cases a change to your licence is required, for example, if you want to add of high-frequency products, while these are not included in your contract. In this case, please raise a ticket via our Support Portal (see Get help section in this page).
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Requests for changes and technical support for commercial and research users Monitoring and changing your real-time forecast data delivery |
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Create a support ticket in our Support portal
Problems logging in or with password? See our Login and authentication information |
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