To reset you password go to www.ecmwf.int and click Login on the top right of the window,you will be taken to the Login page as you see below
IMPORTANT: This procedure will not work if you are using an incognito/private tab
On the Login window you will see a "Forgot Password" option, click on it and you will be taken to the page like the one below:
Introduce the email registered for the account your want to reset its password. In many cases the username is the same as the email, but not always. You will receive on that inbox an email with a link that will let you in automatically into www.ecmwf.int as yourself. Please note this link will only be valid for a few minutes after that the link will expire and will not be valid and you will have to start from the beginning. See an image below of the email you should have received ( Note that we might modify slightly the wording )
Once you have clicked on the link provided in that email , a tab in www.ecmwf.int will be opened as if you had authenticated, in that moment , you can UPDATE your password following the update password procedure How to change my ECMWF password , which in short is:
- Click on your name on the top right www.ecmwf.int
- Look for "Account" / "Change Password" , and click on ECMWF Password "UPDATE"
- Choose your new password.
KNOWN ISSUES
Not using the same Browser/Session to Reset the Password
If you use, for instance Firefox to ask for a password reset, and then, you use Chrome to read that email and click on the message, you will face a problem where the password will be updated ( randomly ) but you will be prevented access. You will see a screen like:
In order to avoid this problem, request the password reset and click using the same Web Browser.
Using Private/Incognito tabs
The system needs to set manage cookies on your browser, so if you are resetting the password using an incognito or private tab you will face a similar problem as above, where you the password will be reset but you will be prevented access.