Please send an email to software.support@ecmwf.int or go to Issues if you have any problems or have discovered a bug with this software package.
When you enter a new bug please supply the following information:
- Product and Version
In which product/version did you find the bug? E.g. using ecCodes version 0.1.0 - Platform (OS and architecture)
Please select the platform and the OS version that your bug occurred on. (This could be the output from "uname -a") e.g. "OpenSUSE 11.3 (64bit) ..." - Short summary
How would you describe the bug using around 10 words? A good summary should quickly and uniquely identify a bug. Explain the problem, not your suggested solution! - Detailed description
Actual Results: What happened when you got the bug?
Expected Results: What was supposed to happen?
Additional Information: Add anything else you feel the developer needs to know e.g. The exact error message printed - Steps to reproduce:
This is the most important part of the bug report! Ask yourself “How can a developer reproduce this bug on their own computer?”
First reproduce the bug yourself several times. If it is not reproducible every time you can still enter a bug mentioning the intermittent nature of the bug.
Attach any accompanying data
Also submit bugs one at a time. Do not enter several bugs into one report!
Note: The higher the quality of the bug report, the higher the chance that it will get fixed!
Please note:
• All ECMWF software is provided “as-is” and ECMWF cannot guarantee any specific support.
• ECMWF will endeavour to fix any reported bug that affects the correct use of the software.
• ECMWF will process support requests only if resources are available to do so
Thank you 