Login and authentication information

Prompt on login "invalid username or password" 

1. Please clear cache, cookies & active logins on your browser. How to clear browser session (5mins)

If you have forgotten your password: https://www.ecmwf.int > Log in > Forgot Password? Reset password guide (2mins)

Login for access to HPC or Mars fails

These services are available to authorised users only. Please see conditions of access for further details.

Login to VDI fails

While everywhere else on your PC, the local keyboard layout applies — within VDI it does not.

If you are using some special characters in your password, these might be located differently on the keyboard, depending on the keyboard layout. Sometimes even the normal letters are different (qwerty / qwertz / azerty). 

Please check the VDI's own keyboard layout (in the upper-right corner of the screen), and choose the one that fits best your hardware keyboard. (For Qwerty EN1 or EN2 for MAC)

Once you are logged in, you may go to the keyboard settings and remove the unnecessary ones from the list.

Login to other services fails

If the initial login works via the ECMWF website but fails on any other service, please raise a ticket

Create a Ticket

• If you are already registered with ECMWF please follow the How to reset my ECMWF password procedure. This should give you a new temporary password that you need to change following these instructions How to change my ECMWF password 
• If you are not registered with ECMWF you can create a new user id on this page
• If you do not receive a password reset email check your Junk/Spam folders

Depending on what browser you are using please follow the guides on how to clear cache, cookies and active logins here: https://us.norton.com/internetsecurity-privacy-how-to-clear-cookies.html 

Please refer to the How to reset my ECMWF password

I have a email user id and a short three or four character user id.  Which one do I use to log in?

Please refer to the Login Matrix: How to login to the different ECMWF systems

How long does my password last?

System set passwords last 30 days, user set passwords last 12 months. After that you will be required to reset your password.

What happens if I do not reset my password?

If you do not reset your password and do not make any login using the ECMWF single sign-on (SSO) to access ECMWF web or computing services then your account will be disabled and you will no longer be able to login. 

I have tried to reset my password but I'm unable to login and can't create a ticket what should i do?

Contact us here at Switchboard