We are experiencing issues with S3 authentication on the EUMETSAT side of the EWC since 18 Dec ~22:30 UTC. Access to open buckets without keys remains unaffected.
The issue is under investigation.
We apologies for inconvenience!
Dear ,
We are experiencing slow I/O and reduced storage performance at the EUMETSAT side of the EWC. This may have an impact in S3 actions and authentication through the sssd service in the VMs.
If you experience authentication issues, please restart the VM. if you prefer not to reboot, you can attempt a more controlled recovery by manually logging into the VM using the Openstack console https://confluence.ecmwf.int/display/EWCLOUDKB/Login+into+an+instance+using+Openstack+Console. Once logged in, you need to restart sssd service using the following command: sudo systemctl restart sssd
If you are facing any other problems and you require our support, please tell us here or at https://jira.ecmwf.int/servicedesk/customer/portal/9
We apologies for the inconvenience this might cause to you!
Dear all,
Next week 10 December 2024 we plan to update EWC Rocketchat starting from 9:00 AM CET. The process should take around 1h.
During the maintenance period, rocketchat could be not accessible or not available. All data will be saved before the update
This maintenance is aiming to improve the performance of rocketchat, bring new features and security updates.
We apologize for any inconvenience this may cause.
EWC team
We are experiencing issues at the EUMETSAT side of the EWC. We are investigating the problem and will update as soon as we know more.
We apologies for the inconvenience this might cause to you!