Bookmark your shortcut to this page as: https://openifs.ecmwf.int/support
Online support
There is considerable help and information available online. Please see:
- OpenIFS Documentation - online manuals for IFS and other software and tools.
- OpenIFS User Guides - guides on how to install and use the model provided with OpenIFS.
- How-to articles - how to do various things with OpenIFS.
- Frequently Asked Questions - about OpenIFS on a variety of topics.
- Known issues - known problems and solutions with different compilers and OpenIFS.
- OpenIFS Forum - OpenIFS is now included in the ECMWF Forum; post your own queries there to the OpenIFS community and reach out to the support team.
OpenIFS support team
There is a small team at ECMWF to provide direct support for the OpenIFS model.
They can be contacted in the following ways (Option 1 is preferred):
- Raise a query (ticket) via the ECMWF Support Portal. This is the preferred method to contact support. Clicking on the link below will generate automatically an OpenIFS-assigned query:
Click here to create a new OpenIFS support query - Alternatively, any problems or questions with the model can also be emailed to the following address. Please note that emails received on this address may only be dealt with after a delay:
openifs-support@ecmwf.int
We aim to reply within a working week, though during vacation periods this may be longer.
If you are a new OpenIFS user or are contacting the OpenIFS support team for the first time it would help us if you could indicate which institution your are affiliated with.
OpenIFS announce mailing list
openifs-announce@lists.ecmwf.int
This is a very low volume mailing list to receive information about OpenIFS such as: new releases, events, training.
Subscribe or unsubscribe
- Send an email to:openifs-announce-request@lists.ecmwf.int with the word subscribe or unsubscribe as Subject.
- Or visit: https://www.ecmwf.int/r/lists/subrequest/openifs-announce, enter your email address and click Subscribe.
You will receive an email asking you to confirm your request to join the mailing list.
You must reply by sending the message back unaltered in order to be added to the mailing list. This is a security measure to avoid anyone being subscribed to the list without their permission.
For more information about the mailing list, visit : https://www.ecmwf.int/r/lists/info/openifs-announce
Click the button to create
a new support request:
- OpenIFS Forum - post & search queries
- OpenIFS User Guides
- OpenIFS Documentation
- OpenIFS Training Resources
- OpenIFS Data Hub