Online support

There is considerable help and information available online. Please see:

  • OpenIFS Documentation - online manuals for IFS and other software and tools.
  • OpenIFS User Guides - guides on how to install and use the model provided with OpenIFS.
  • How-to articles - how to do various things with OpenIFS.
  • Frequently Asked Questions - about OpenIFS on a variety of topics.
  • Known issues - known problems and solutions with different compilers and OpenIFS.
  • User Forums - post your own query here to the OpenIFS community and support team.
    (Note: Following a recent Atlassian software upgrade only users with Confluence licence can create new posts. We are working on a solution for this)

OpenIFS support team

There is a small team at ECMWF to provide direct support for the OpenIFS model.

They can be contacted in the following ways (Option 1 is preferred):

  1. Raise a query (ticket) via the ECMWF Support Portal. This is the preferred method to contact support. Clicking on the link below will generate an OpenIFS-assigned query:

    jira Click here to create a new OpenIFS support query  

  2. Alternatively, any problems or questions with the model can also be emailed to:

    email openifs-support@ecmwf.int  

We aim to reply within a working week, though during vacation periods this may be longer.

If you are a new OpenIFS user or are contacting the OpenIFS support team for the first time it would help us if you could indicate which institution your are affiliated with.

OpenIFS announce mailing list

      email openifs-announce@lists.ecmwf.int

This is a very low volume mailing list to receive information about OpenIFS such as: new releases, events, training.

Subscribe or unsubscribe

  1. Send an email to:openifs-announce-request@lists.ecmwf.int with the word subscribe or unsubscribe as Subject.

  2. Or visit: https://www.ecmwf.int/r/lists/subrequest/openifs-announce, enter your email address and click Subscribe.

You will receive an email asking you to confirm your request to join the mailing list.

You must reply by sending the message back unaltered in order to be added to the mailing list. This is a security measure to avoid anyone being subscribed to the list without their permission.

For more information about the mailing list, visit : https://www.ecmwf.int/r/lists/info/openifs-announce






New support request ...

     Click the button to create
     a new support request:

    jira New OpenIFS query

See also ...