• Select option "Other (create ticket)

      at this step, you will be asked to login with your ECMWF account. In case you don't have an ECMWF account already, you have to register a new user at: https://www.ecmwf.int. The registration process can be completed in few minutes only.

    • At this step you can create a ticket with selected service "Other" as shown in the image below:


    • At this stage of the project, please do not select "Impact 1" for your ticket.
       

      Any impact category other than "Impact 1" is acceptable

  • In the description field, please specify that the question / issue / service request is related to Destination Earth (DestinE) project and if possible, please specify related DestinE services e.g., Aviso, Polytope, ecFlow VMs in Data Bridge.

  • If your request is related to ecFlow server VM for DestinE project on EuroHPC, please provide name of the data centre / HPC e.g. LUMI. If you are requesting access to existing ecFlow VM or a new ecFlow VM to be created, please add the project name and provide name of your project coordinator to be added to the ticket as "requested participant".

  • For requesting GitHub access, please download form DTE Github Enterprise License Request Template.xlsx, fill in and attach it to the ticket.
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