Please use the ECMWF Support Portal if you have any issue with the system. Problem accessing our products support
When you fill the form, please add the following information:
- Userid or mail address
This is the internal request ID that we use to identify your Web API request. Example: 57286f0d1fd472v1d1e2a545. It can be found in the standard output of your batch request or using the Web API job list.
2016-05-03 17:35:38 ECMWF API python library 1.5.4 2016-05-03 17:35:38 ECMWF API at https://api.ecmwf.int/v1 2016-05-03 17:35:38 Welcome USER NAME 2016-05-03 17:35:38 In case of problems, please check https://confluence.ecmwf.int/display/WEBAPI/Troubleshooting or contact email@example.com 2016-05-03 17:35:38 Request is queued ... mars - INFO - 20160503.164318 - Processing request 1 ... mars - INFO - 20160503.164318 - Web API request id: 57286f0d1fd472v1d1e2a545
Include the request script either in MARS or Python format.
- Output log
Add the full log output of the request including the header as text attachment if possible.
- Platform OS and Python version
Add the OS information (this could be the output from "uname -a") e.g. "OpenSUSE 11.3 (64bit) ..." and also the Python version (python -V) e.g. "Python 2.7.8"
The more information you provide in your report, the faster we can resolve your issue.