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Link from the website
The Support Portal will provide provides a single point of support for our users.
From ECMWF website click Help on the top right to go to the "Support" page that replaces our current contact from then choose ECMWF Support portal for support queries. From this support page you will also be able to can check the status of our services, find our phone number to raise an urgent operational issue that requirement requires immediate action, and contact our press office.
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Quick link to your requests. The list of open tickets is displayed by default, but the user you will be able to see all your tickets.
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2. Powerful Search
A centralized search will search searches our documentation to present you the most relevant articles from our documentation.
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If you cannot find the answer to your issue or if you need to contact us, a simple category selection will help you narrow your search and give gives you the option to raise a ticket with our support teams when necessary.
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4. Quick access to top articles
Category pages will present a list of relevant articles
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5. Clever category refined search
Category page pages offer a refined search to only include resources from the selected category.
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When it's not possible to find your answer in our documentation or is if you need to contact us directly for support, you can raise a ticket with us. You will then be required to login or register with us.
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