Please use the contact-us form ECMWF Support Portal if you have any issue with the system.
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Problem accessing our products support |
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When you fill the form, please add the following information:
- Userid or mail address
Request ID
This is the internal request ID that we use to identify your Web API request. Example: 57286f0d1fd472v1d1e2a545. It can be found in the standard output of your batch request or using the Web API job list.
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title | Click here to see how to get the request id... |
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2016-05-03 17:35:38 ECMWF API at https://api.ecmwf.int/v1
2016-05-03 17:35:38 Welcome USER NAME
2016-05-03 17:35:38 In case of problems, please check
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| software/wiki/display/WEBAPI/Troubleshooting
or contact calldesk@ecmwf.int
2016-05-03 17:35:38 Request is queued
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mars - INFO - 20160503.164318 - |
| Usingodb_api version: 0.10.2
mars - INFO - 20160503.164318 - Maximum retrieval size is 20.00 G
mars - INFO - 20160503.164318 - Processing request 1
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mars - INFO - 20160503.164318 - Web API request id: 57286f0d1fd472v1d1e2a545 |
| Image Removed | Image Added |
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Request script
Include the request script either in MARS or Python format.
- Output log
Add the full log output of the request including the header as text attachment if possible. - Platform OS and Python version
Add the OS information (this could be the output from "uname -a") e.g. "OpenSUSE 11.3 (64bit) ..." and also the Python version (python -V) e.g. "Python 2.7.8"
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