Model update handling
Follow instructions in Model update handling
Support checks (on provider's end)
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Read in Recommended support checks about hopefully helpful about practises used at ECMWF which can be shared. Some examples and source codes are also available there. |
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| Organization | Data acquisition method | Data transfer check | Data delay check | Data completeness check | Data quality check | * Data packing
| Data recovery option |
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| Exists? | Time limit? |
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BoM (ammc) |
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ftpftphttpecpds (push| ECPDS (ECGATE) |
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CPTEC (sbsj) |
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ECCC (cwao) |
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sftp| SFTP |
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ECMWF (ecmf) | MARS retrieval | N/A | YES | YES | YES |
| YES | NO |
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HMCR (rums) |
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ftp| FTP | NO | YES | YES | NO |
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| IAP-CAS (anso) | FTP |
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| JMA (rjtd) |
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ftpecpds , dedicated line)| ) | YES | NO | YES | NO |
| YES | NO |
| NCEP (kwbc) |
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ftp| FTP | YES | YES | YES | NO |
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| UKMO (egrr) |
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ecpds , dedicated line- Data acquisition method: Acquisition method is pull (via ECPDS/FTP) from the provider's location to ECMWF's premises if not specified
- Data transfer check: Is the data transfer checked to avoid any technical issues on the way from provider's location to ECMWF's premises? Was the data delivered bit identical?
- Data delay check: Is the potential delay of data availability checked on the provider's side?
- Data completeness check: Is the data content (number of expected fields; reference field list etc) checked on the provider's side?
- Data quality check: Is there any data quality control to avoid e.g. unrealistic parameter values due to interpolation or any other kind of error either scientific or technical?
- Data packing: only if differs from the required single packing
- Data recovery option: Is it possible to recover any missing/corrupted data when needed?
- If yes, is there any time limit when the data can be rescued ? If yes, specify number of days within which the recovery action must happen.
Statistics
Support incidents
Number of operational incidents since August 2018
| Show If |
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Year | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
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| Quarter | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum |
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created | 10 | 11 | 12 | 7 | 10 | 14 | 43 | 17 | 15 | 11 | 14 | 57 | 6 | 9 | 10 | 4 | 29 | 13 | 4 | 16 | 13 | 46 | | | | 6 | 38 |
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| updated | 10 | 14 | 21 | 8 | 12 | 17 | 58 | 22 | 17 | 16 | 21 | 76 | 12 | 12 | 13 | 7 | 44 | 17 | 7 | 17 | 15 | 56 | | | | 18 | 59 |
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| closed | 5 | 7 | 21 | 8 | 9 | 11 | 49 | 17 | 15 | 10 | 15 | 57 | 9 | 10 | 11 | 4 | 34 | 12 | 7 | 7 | 10 | 36 | | | | 26 | 79 |
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| Show If |
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Year | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|
| Quarter | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum |
|---|
created | 10 | 11 | 12 | 7 | 10 | 14 | 43 | 17 | 15 | 11 | 14 | 57 | 6 | 9 | 10 | 4 | 29 | 13 | 4 | 16 | 13 | 46 | | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = s2s AND created >= "2023/01/01" AND created <= "2023/03/31" ORDER by updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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|
| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = s2s AND created >= "2023/04/01" AND created <= "2023/06/30" ORDER by updated |
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| count | true |
|---|
| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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|
| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = s2s AND created >= "2023/07/01" AND created <= "2023/09/30" ORDER by updated |
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| count | true |
|---|
| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
|---|
|
| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = s2s AND created >= "2023/10/01" AND created <= "2023/12/31" ORDER by updated |
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| count | true |
|---|
| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
|---|
|
| 38 |
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| updated | 10 | 14 | 21 | 8 | 12 | 17 | 58 | 22 | 17 | 16 | 21 | 76 | 12 | 12 | 13 | 7 | 44 | 17 | 7 | 17 | 15 | 56 | | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = s2s AND ( (updated >= "2023/01/01" AND updated <= "2023/03/31") OR (created >= "2023/01/01" AND created <= "2023/03/31" ) ) ORDER BY updated |
|---|
| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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|
| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = s2s AND ( (updated >= "2023/04/01" AND updated <= "2023/06/30") OR (created >= "2023/04/01" AND created <= "2023/06/30" ) ) ORDER BY updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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|
| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = s2s AND ( (updated >= "2023/07/01" AND updated <= "2023/09/30") OR (created >= "2023/07/01" AND created <= "2023/09/30" ) ) ORDER BY updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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|
| | Jira |
|---|
| server | ECMWF Software Support |
|---|
| jqlQuery | labels = data-issue AND labels = s2s AND ( (updated >= "2023/07/01" AND updated <= "2023/09/30") OR (created >= "2023/07/01" AND created <= "2023/09/30" ) ) ORDER BY updated |
|---|
| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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|
| 59 |
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| closed | 5 | 7 | 21 | 8 | 9 | 11 | 49 | 17 | 15 | 10 | 15 | 57 | 9 | 10 | 11 | 4 | 34 | 12 | 7 | 7 | 10 | 36 | | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/01/01" AND updated <= "2023/03/31" AND status was Closed |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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|
| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/04/01" AND updated <= "2023/06/30" AND status was Closed |
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| count | true |
|---|
| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
|---|
|
| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/07/01" AND updated <= "2023/09/30" AND status was Closed |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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|
| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/10/01" AND updated <= "2023/12/31" AND status was Closed |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| 79 |
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- Number of updated incidents includes the newly created or closed ones
- Updated or closed incidents may refer to those from previous quarters
- Stats do not include system change tickets (=non-incidents)
System changes
Number of operational system updates since 2019
Year | 2019 | 2020 | 2021 | 2022 | 2023 |
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| created/updated | 4 | 11 | 16 | 36* | 14** |
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*impacted by migration to Bologna
**until 9/2023
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Links to JIRASupport incidents overview| Info |
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The below overview is restricted Restricted to user group "ecmwf" only. |
| Jira |
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| server | ECMWF Software Support |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| maximumIssues | 10 |
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| jqlQuery | filter="S2S.data-issues-overview" |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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System changes overview| Jira |
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| server | ECMWF Software Support |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| maximumIssues | 10 |
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| jqlQuery | filter="s2s.system-changes-overview" |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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