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Please use the contact-us form if you have any issue with the system.

http://www.ecmwf.int/en/about/contact-us

When you fill the form, please add the following information:

1. Userid or mail address

2. Request ID
   This is the internal request ID that we use to identify your Web API request. Example: 57286f0d1fd472v1d1e2a545. It can be found in the standard output of your batch request or using the Web API job list.

   Expand
   title Click here to see how to get the request id...
   Output http://apps.ecmwf.int/webmars/joblist/ No Format nopanel true 2016-05-03 17:35:38 ECMWF API python library 1.5.4 2016-05-03 17:35:38 ECMWF API at https://api.ecmwf.int/v1 2016-05-03 17:35:38 Welcome USER NAME 2016-05-03 17:35:38 In case of problems, please check https://software.ecmwf.int/wiki/display/WEBAPI/Troubleshooting or contact calldesk@ecmwf.int 2016-05-03 17:35:38 Request is queued ... mars - INFO - 20160503.164318 - Processing request 1 ... mars - INFO - 20160503.164318 - Web API request id: 57286f0d1fd472v1d1e2a545

   
   

3. Request script
   Include the request script either in MARS or Python format.

4. Output log
   Add the full log output of the request including the header as text attachment if possible.
5. Platform OS and Python version
   Add the OS information (this could be the output from "uname -a") e.g. "OpenSUSE 11.3 (64bit) ..." and also the Python version (python -V) e.g. "Python 2.7.8"