As a standard commercial user, you can make a maximum of four changes per contract year to the Schedule of Products, free of any Schedule Change Fees. Additional Schedule Change Fees shall be charged for any further change to the Schedule of Products within the contract year.
If you wish to have a change to your data, please raise a ticket via our Support Portal (see Get help section in this page). The Data Support Team will then provide you with an amendment document for signature, and will then help you to make the change to your operational data.
Changes from the July 1st, 2022:
Please note that it can take some time before you receive the additional/new data operationally. If you know you want to add data, please let us know at least 2 weeks before you wish to receive the data operationally, such that we have the time to do this properly.
However, in some cases a change to your licence is required, for example, if you want to add of high-frequency products, while these are not included in your contract. In this case, please raise a ticket via our Support Portal (see Get help section in this page).
