Could there be a network issue?

If you have access to ECPDS, you can get a trace-route from our servers to your server. These are the steps to generate this network information.

1) Login to ECPDS

2) Go to your destination

3) Go to the Transfer Host that is being in use

4) Click on 'Network Info' on the left-hand sidebar.

This can take a very long time to load (a couple of minutes).

→

Content of this page


See also

ECMWF Production Data Store (ECPDS)

Get help

Problem receiving Real-time data

Problems logging in or with password? See our Login and authentication information


Other options

If there is no network issue on your side, please contact ECMWF via the Support portal. The Data Support Team will be able to assess whether a decline in the data rates has taken place. They also might be able to suggest an appropriate solution for your case, which could be for example the installing parallel streams or compression of your data.