Online support

There is considerable help information online. Please see:

• Documentation - online manuals for IFS and other software and tools.
• OpenIFS User Guides - guides on how to install and use the model provided with OpenIFS.
• How-to articles - how to do various things with OpenIFS.
• Frequently Asked Questions - about OpenIFS on a variety of topics.
• Known issues - known problems and solutions with different compilers and OpenIFS.
• User Forums - post your own query here to the OpenIFS community and support team.
• OpenIFS Mailing list - announcements.

OpenIFS support email

There is a small team at ECMWF to provide direct support for the model. Any problems or questions with the model can be sent to:

openifs-support@ecmwf.int

We aim to reply within a working week, though during vacation periods this will be longer.

OpenIFS announce mailing list

We have a low volume mailing list to receive information about OpenIFS:

• New releases
• Training events
• Workshops

ECMWF software support

The ECMWF software support portal allows users to access information on all ECMWF software packages (e.g. ecCodes, Metview) in a single website.

To raise an issue about any ECMWF software (other than OpenIFS), please email:

software.support@ecmwf.int

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