The European Weather Cloud (EWC) is connecting the cloud environments of ECMWF and EUMETSAT into a larger entity, providing seamless access to online data, functions, and services from both organisations. The key feature of he EWC is the provisioning of data proximate computing facilities to the meteorological community to boost their developments.
The EWC is available for Member and Co-Operating States of EUMETSAT and ECMWF (NMHS and nominated organisations, for Official Duties)) for official duties, EUMETSAT SAFs, European meteorological organisations (e.g., EUMETNET), and research entities aligned with supporting EUMETSAT 's and ECMWF 's mission.
The service consists of cloud resources provided by EUMETSAT and ECMWF and controlled by the cloud management software Morpheus. Users can deploy and manage virtual machines (VM) and the application environment to both clouds (EUMETSAT and ECMWF) regardless of their tenancy location.
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Expected service level
Following service level objectives are is expected:
Service Element | Description | Target | Notes |
|---|---|---|---|
Infrastructure | |||
Expected availability of deployments and reachability of the VM/service | The availability of the deployed resources including the whole virtual environment explained above. This availability also includes reachability of the VM/service from Internet. | 99% | Measured over a month, excluding planned service interruptions. Maintenance windows are announced in EWC KB Blog |
Availability of Cloud Management Services services (see above) | The EWC tools such as the provisioning portal, metering and accounting services, etc. | 99% | Measured over a month, excluding planned service interruptions. Maintenance windows are announced in EWC KB Blog |
| Support | |||
Time to first response | Lead time to respond to the ticket and start the task | 1 day on business hours | |
Time to resolution plan of service request | Time to assessment and to the resolution plan of the service request including support requests and service change requests | 8 business days | |
Time to resolution plan of incident | Time to the resolution plan of the incidents | ||
2 business day | |||
Lead time to on-board | Lead time to on-board new user counted from the approval by Computing Representative / R&D project and Special Project acceptance | 3 business days (after approval) | |
Acronyms and definitions
| Acronym | Definition |
|---|---|
| EWC | European Weather Cloud |
| ECMWF | European Centre for Medium-Range Weather Forecasts |
| EUMETSAT | European Organisation for the Exploitation of Meteorological Satellites |
| NMHS | National Meteorological and Hydrological Service |
| SAF | EUMETSAT Satellite Application Facility |
| EUMETNET | https://www.eumetnet.eu/ |
| VM | Virtual Machine |
| API | Application programming interface |
| GUI | Graphical user interface |
| UI | User interface |
| CLI | Command line interface |
| DNS | Domain name server |
| S3 | Simple storage system |
| GIT | Version Control System |
| Cypher | Secret Management System in Morpheus |
| EWC KB | EWC Knowledge base |
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