Please send an email to software.support@ecmwf.int or go to Issues visit https://support.ecmwf.int or create an Issue in our Issue Management System (JIRA) if you have any problems suggestions for improvements or have discovered a bug with any ECMWFsoftware package.ECMWF software package.
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Please note that ECMWF develops software for its own mission and has only very limited application support resources. ECMWF has agreed the following software support principles |
When you enter a new bug please supply the following information:
- Product and Version
In which product/version did you find the bug? E.g., using ecCodes version 2.28.0 - Platform (Operating System and architecture)
Please select the platform and the OS version that your bug occurred on (This could be the output from "uname -a"). E.g., "OpenSUSE 11.3 (64bit) ..." - Short summary
How would you describe the bug using around 10 words? A good summary should quickly and uniquely identify a bug. Explain the problem, not your suggested solution! - Detailed description
Actual Results: What happened when you got the bug?
Expected Results: What was supposed to happen?
Additional Information: Add anything else you feel the developer needs to know e.g., The exact error message printed
- Steps to reproduce:
This is the most important part of the bug report! Ask yourself “How can a developer reproduce this bug on their own computer?”
First reproduce the bug yourself several times. If it is not reproducible every time you can still enter a bug mentioning the intermittent nature of the bug. This is explained very well here.
Attach any accompanying data
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Always create a different JIRA issue for each problem. If more than one problem is reported in a single issue then it becomes difficult to track problems and solutions correctly |
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The higher the quality of the bug report, the higher the chance that it will get fixed! |
Thank you