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Info
Read in Recommended support checks about hopefully helpful practises used at ECMWF which can could be sharedof help. Some examples and source codes are also available there.

Support checks (on provider's end)

Organisation	Data acquisition method	Data transfer check	Data delay check	Data completeness check	Data quality check	Data recovery option
Organisation	Data acquisition method	Data transfer check	Data delay check	Data completeness check	Data quality check	Exists?	Time limit?
BoM (ammc)	sftp	YES	YES	YES	NO	YES	NO
CMA (babj)	ftp
CPTEC (sbsj)	http
DWD (edzw)	sftp
ECCC (cwao)	sftp (ssh key)	YES	YES
ECMWF (ecmf)	MARS retrieval	N/A	YES	YES	YES	YES	NO
IMD (vabb)	ftp	YES	YES	YES	NO	YES	NO
JMA (rjtd)	http
KMA (rksl)	push (dedicated line via ECPDS)	YES (?)	NO	YES	NO

MF

Meteo-France (lfpw)

push (dedicated line via ECPDS)

ftp
UKMO (egrr)	copy from ecgb
NCEP (kwbc)	ftp
NCMRWF (dems)	ftp	YES	YES	YES	NO	YES	NO

Data acquisition method: If not specified the data retrieval method is pull by ECMWF's acquisition system ECPDS from the provider's location
Data transfer check: Is the data transfer checked to avoid any technical issues on the way from provider's location to ECMWF's premises? Was the data delivered bit identical?
Data delay check: Is the potential delay of data availability checked on the provider's side?
Data completeness check: Is the data content (number of expected fields; reference field list etc) checked on the provider's side?
Data quality check: Is there any data quality control to avoid e.g. unrealistic parameter values due to interpolation or any other kind of error either scientific or technical?
Not simple packing? The data should be packed using GRIB simple packing for faster processing by users (HW packing is used to archive the data)
Data recovery option: Is it possible to recover any missing/corrupted data when needed?
- If yes, is there any time limit when the data can be rescued? If yes, specify number of days within which the recovery action must happen.

Statistics

Support incidents

Number of operational incidents since May 2018

Show If

special	@anonymous

Year	2018			2019					2020					2021					2022					2023
Quarter	Q2	Q3	Q4	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum
created	3	18	23	15	22	16	16	70	12	14	31	27	84	15	25	22	19	81	23	22	12	21	78	11	18	10	22	61
updated	3	19	29	19	26	17	21	84	26	19	35	39	119	31	32	29	27	119	25	28	13	29	95	19	27	19	28	93
closed	2	12	23	19	24	14	14	71	18	17	21	28	84	25	25	22	22	94	21	18	1	18	58	14	22	12	27	75

Show If

special	@authenticated

Year

2018

2019

2020

2021

2022

2023

Quarter

Q2

Q3

Q4

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

created

3

18

23

15

22

16

70

12

14

31

27

84

15

25

22

19

81

23

22

12

21

78

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND created >= "2023/01/01" AND created <= "2023/03/31" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND created >= "2023/04/01" AND created <= "2023/06/30" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND created >= "2023/07/01" AND created <= "2023/09/30" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND created >= "2023/10/01" AND created <= "2023/12/31" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

61

updated

3

19

29

19

26

17

21

84

26

19

35

39

119

31

32

29

27

119

25

28

13

29

95

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/01/01" AND updated <= "2023/03/31") OR (created >= "2023/01/01" AND created <= "2023/03/31" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/04/01" AND updated <= "2023/06/30") OR (created >= "2023/04/01" AND created <= "2023/06/30" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/07/01" AND updated <= "2023/09/30") OR (created >= "2023/07/01" AND created <= "2023/09/30" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/10/01" AND updated <= "2023/12/31") OR (created >= "2023/10/01" AND created <= "2023/12/31" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

93

closed

2

12

23

19

24

14

71

18

17

21

28

84

25

22

94

21

18

1

18

58

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/01/01" AND updated <= "2023/03/31" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/04/01" AND updated <= "2023/06/30" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/07/01" AND updated <= "2023/09/30" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/10/01" AND updated <= "2023/12/31" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

75

Number of updated incidents includes the newly created or closed ones
Updated or closed incidents may refer to those from previous quarters
Stats do not include system change tickets (=non-incidents)

System changes

Number of operational system updates since 2019

Year	2019	2020	2021	2022	2023
created/updated	4	8	13	32*	6

*impacted by migration to Bologna

Show If

group	ecmwf

Links to JIRA

Info
The below overview is restricted Restricted to user group "ecmwf" only.

Support incidents overview

Jira

server	ECMWF Software Support
columns	key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
maximumIssues	10
jqlQuery	filter="TIGGE-GLOB.data-issues-overview"
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

System changes overview

Jira

server	ECMWF Software Support
columns	key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
maximumIssues	10
jqlQuery	filter="TIGGE-GLOB.system-changes-overview"
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

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Support checks (on provider's end)

Statistics

Support incidents

System changes

Links to JIRA

Support incidents overview

System changes overview