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...

Number of operational incidents since May 2018

Show If

special	@anonymous

Year	2018			2019					2020					2021					2022					2023
Quarter	Q2	Q3	Q4	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum	Q1	Q2	Q3	Q4	sum
created	3	18	23	15	22	16	16	70	12	14	31	27	84	15	25	22	19	81	23	22	12	21	78	11	18	10	22	61
updated	3	19	29	19	26	17	21	84	26	19	35	39	119	31	32	29	27	119	25	28	13	29	95	19	27	19	28	93
closed	2	12	23	19	24	14	14	71	18	17	21	28	84	25	25	22	22	94	21	18	1	18	58	14	22	12	27	75

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special	@authenticated

Year

2018

2019

2020

2021

2022

2023

Quarter

Q2

Q3

Q4

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

Q1

Q2

Q3

Q4

sum

created

3

18

23

15

22

16

70

12

14

31

27

84

15

25

22

19

81

23

22

12

21

78

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND created >= "2023/01/01" AND created <= "2023/03/31" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND created >= "2023/04/01" AND created <= "2023/06/30" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND created >= "2023/07/01" AND created <= "2023/09/30" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND created >= "2023/10/01" AND created <= "2023/12/31" ORDER by updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

61

updated

3

19

29

19

26

17

21

84

26

19

35

39

119

31

32

29

27

119

25

28

13

29

95

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/01/01" AND updated <= "2023/03/31") OR (created >= "2023/01/01" AND created <= "2023/03/31" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/04/01" AND updated <= "2023/06/30") OR (created >= "2023/04/01" AND created <= "2023/06/30" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/07/01" AND updated <= "2023/09/30") OR (created >= "2023/07/01" AND created <= "2023/09/30" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/10/01" AND updated <= "2023/12/31") OR (created >= "2023/10/01" AND created <= "2023/12/31" ) ) ORDER BY updated
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

93

closed

2

12

23

19

24

14

71

18

17

21

28

84

25

22

94

21

18

1

18

58

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/01/01" AND updated <= "2023/03/31" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/04/01" AND updated <= "2023/06/30" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/07/01" AND updated <= "2023/09/30" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

Jira

server	ECMWF Software Support
jqlQuery	labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/10/01" AND updated <= "2023/12/31" AND status was Closed
count	true
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

75

Number of updated incidents includes the newly created or closed ones
Updated or closed incidents may refer to those from previous quarters
Stats do not include system change tickets (=non-incidents)

...

Number of operational system updates since 2019

Year	2019	2020	2021	2022	2023
created/updated	4	8	13	32*	6

*impacted by migration to Bologna

Show If

group	ecmwf

Links to JIRA

Info
Restricted to user group "ecmwf" only.

Support incidents overview

Jira

server	ECMWF Software Support
columns	key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
maximumIssues	10
jqlQuery	filter="TIGGE-GLOB.data-issues-overview"
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

System changes overview

Jira

server	ECMWF Software Support
columns	key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
maximumIssues	10
jqlQuery	filter="TIGGE-GLOB.system-changes-overview"
serverId	267ffb4b-b041-3e3e-bee4-0486d22e0a7f

...

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