Troubleshooting web login problems or site login
- If you are already registered with ECMWF please follow the How to reset my ECMWF password procedure. This should give you a new temporary password that you should then change using the How to change my ECMWF password procedure.
- If you know that you are not registered with ECMWF or do not receive any password reset email (do make sure of checking your Junk/Spam folders) you can create a new user id by following: https://apps.ecmwf.int/registration/
How to reset my web and system password
IMPORTANT: This procedure will not work if you are using an incognito/private tab
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In the Login page use the "Forgot Password" | |
You will be asked the email of the associated account | |
Click Submit, and then you will see message indicating that an email has been sent to your inbox | |
You will receive an email in your inbox like this one. Please note the "Link to reset credentials" : That is a link that you must click and it will take you to a form where you can update the password | |
Now you can choose the new password, you have to write it twice for confirmation. Please note that there are restrictions on the password quality. If the system considers the password is too weak it will be report it to you with further instructions/details | |
Once it is accepted you will be taken to the first ECMWF site you arrived, typically this will be www.ecmwf.int but it can be any of the other ECMWF sites. |
How to change my web and system password
To change your password go to: https://www.ecmwf.int
Please be aware that in order to change your password you must know your current password. If you do not know it, please go to to How to reset my ECMWF password first.
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When choosing your new password you must follow these rules:
- Not the same as one of the last 10 passwords used
- Not contain the user’s account name or part of the user’s full name that exceed two consecutive characters
- The password is at least 12 characters long
- The password contains characters from at least three of the following four categories::
- Uppercase characters (A – Z)
- Lowercase characters (a – z)
- Base 10 digits (0 – 9)
Non-alphanumeric: ~,!,@,#,$,%,^,&,*,-,_,+,=,?
How to refresh my web login session
Depending on what browser you are using please follow the guides on how to clear cache, cookies and active logins here: https://us.norton.com/internetsecurity-privacy-how-to-clear-cookies.html
Login and password FAQ
Please refer to the How to reset my ECMWF password
I have a email user id and a short three or four character user id. Which one do I use to log in?
Please refer to the Login Matrix: How to login to the different ECMWF systems
How long does my password last?
System set passwords last 30 days, user set passwords last 12 months. After that you will be required to reset your password.
What happens if I do not reset my password?
If you do not reset your password and do not make any login using the ECMWF single sign-on (SSO) to access ECMWF web or computing services then your account will be disabled and you will no longer be able to login.
I have tried to reset my password but I'm unable to login and can't create a ticket what should i do?
Contact us here at Switchboard
Login Matrix: How to login to different ECMWF systems
Application | Services | Information | UID or Email | Password | TOTP | |
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ECMWF Website | Charts | You now only use your normal password to log in to the website internally or externally. | ||||
ECMWF Intranet | Documentation | To gain access to the intranet pages you need to be logged into the ECMWF website. The Intranet includes many links to official documents which are stored in and served from Livelink, so an additional login may be required when clicking LL links. | ||||
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