Monitoring delivery of your real-time forecast data

Member & Co-operating States/Full NMHS

Commercial/NMHS customers

Manage your data files on our system with the ECMWF Production Data Store (ECPDS).

If there is a problem with your real-time data, please:

Check the ECMWF service status.
Raise a ticket via the Support Portal. ECMWF operators provide support for incidents 24/7. Other support provided during UK office hours.

If there is a problem with your real-time data, please:

Check the ECMWF service status.
Raise a ticket via the Support Portal. ECMWF operators provide support for incidents 24/7. Other support provided during UK office hours.

Changing your real-time forecast data requirements

Member & Co-operating States/Full NMHS/Commercial users with access to the Product Requirements Editor (PREd)

Commercial users without access to PREd/standard NMHS customers

Change your real-time data with the Product Requirements Editor (PREd)

If you hold a contract with one of the Member of Co-operating States, please contact your licence holder who will make the changes.
If ECMWF is your Licensor, you can contact us via the Support Portal.

Depending on the type of service pack you have, you can make a various number of changes.

Depending on the type of service pack you have, you can make number of changes.

Need help?

ECMWF Forum — search past answers, ask the community
Support Portal — raise a ticket