Unfortunately, the EUMETSAT side of the EWC is experiencing a service degradation. Users cannot deploy or delete new VMs or other resources, and workloads cannot access EUMETSAT data services. Apart from data services access, the running workloads and EUMETCast Terrestrial work nominally.
We are investigating the issue.
To better assess the impacts, we would like to hear from you about any consequences the incident had on your use case. Please reach us via Rocket.chat or email. We are grateful for your feedback!
We apologize for the inconvenience!
Planned maintenance window on the EUMETSAT EWC cloud - 20.04.2023 10:00 PM - 21.04.2023 02:00 AM CET
Our provider announced a maintenance window on the EUMETSAT EWC cloud for a period of Thursday, 20 April 10:00 PM - Friday, 21 April 02:00 AM CET. The total unavailability in the timeframe should not exceed 1h.
During the maintenance period, all cloud management functions (i.e. deploying virtual machines) and S3 access to private object storage (https://s3.waw3-1.cloudferro.com/) will be temporarily unavailable. Existing virtual machines are not affected.
This maintenance is aiming to improve the performance and increase the stability of the cloud.
We apologize for any inconvenience this may cause.
Unfortunately, the EUMETSAT side of the EWC experienced a service degradation last night 11.-12.04. 22:40 - 5:00 CET. This incident affected both cloud management functions and running workloads. Our infrastructure provider is currently investigating the root cause of the issue.
All functions should be nominal now.
To better assess the impacts, we would like to hear from you about any consequences the incident had on your use case. Please reach us via discussion platform, support, or email. We are grateful for your feedback!
We apologize for the inconvenience!