Note: During August 2024 the OpenIFS team will provide reduced support due to the summer vacation period. There may be short delays with answers to questions and to OpenIFS licence applications. Normal support level will resume from September.
Online support
There is considerable help and information available online. Please see:
User Forums - post your own query here to the OpenIFS community and support team.
Known issues - known problems and solutions with different compilers and OpenIFS.
OpenIFS support team
There is a small team at ECMWF to provide direct support for the OpenIFS model.
They can be contacted in the following ways (Option 1 is preferred):
Raise a query (ticket) via the ECMWF Support Portal. This is the preferred method to contact support. Clicking on the link below will generate an OpenIFS-assigned query:
We aim to reply within a working week, though during vacation periods this may be longer.
If you are a new OpenIFS user or are contacting the OpenIFS support team for the first time it would help us if you could indicate which institution your are affiliated with.
You will receive an email asking you to confirm your request to join the mailing list.
You must reply by sending the message back unaltered in order to be added to the mailing list. This is a security measure to avoid anyone being subscribed to the list without their permission.