Dear all,
Next week 10 December 2024 we plan to update EWC Rocketchat starting from 9:00 AM CET. The process should take around 1h.
During the maintenance period, rocketchat could be not accessible or not available. All data will be saved before the update
This maintenance is aiming to improve the performance of rocketchat, bring new features and security updates.
We apologize for any inconvenience this may cause.
EWC team
We are experiencing issues at the EUMETSAT side of the EWC. We are investigating the problem and will update as soon as we know more.
We apologies for the inconvenience this might cause to you!
We are pleased to announce that all presentations and recording from the European Weather Cloud User Workshop 2024 have been published and are available at the following link:
https://classroom.eumetsat.int/course/view.php?id=547.
We would like to thank again our speakers for presenting very interesting use cases on the EWC and all who were present for the great discussions and feedback we received on EWC topics. We look forward to seeing you all in future EWC trainings and workshops, as well as interacting in the EWC community discussion platform.
We would like also to remind the opportunity to contribute to the EWC website with your use cases running on the EWC! If you would like your use case featured there, please contact us via our Support Portal or discussion platform.
Dear all,
We are improving our direct link configuration between the EUMETSAT side of the EWC and EUMETSAT data services on Tuesday 26 Nov 9-10 CET. There should be no downtime, but all active connections will be dropped, potentially affecting processes downloading large files.
We apologize for the inconvenience!
Dear ,
EUMETCast Terrestrial over AMT users may experience a reception outage since the GEANT AMT Relay in London is currently down. Those users are requested to switch to the other relays by modifying the order of the IPs in the amt-relays.txt file and restarting the amtgwd deamon. The notification came from the User Notification Service in EUMETSAT: https://uns.eumetsat.int/uns/ and Eumetcast team is investigating the problem. Meanwhile the suggested steps to use a different relay are described here: https://confluence.ecmwf.int/display/EWCLOUDKB/How+to+modify+the+AMT+relay+connection+order.
For any questions or comments or issues, please contact us via support ticket or via Rocket or in this case directly to EUMETSAT Helpdesk (ops@eumetsat.int)
We are updating the cloud management platform Morpheus at the EUMETSAT side of the EWC on 14 November at 20:00 -- 21:30 CET. During the update, Morpheus will not be available. The update does not affect any running workloads.
We were experiencing issues at the EUMETSAT side of the EWC, around 16:20 - 17:30. Any VMs may have been affected. Everything should be recovered but VM restarts might be needed. We are continuing the analysis with our provider. Please report us via https://jira.ecmwf.int/servicedesk/customer/portal/9 or https://chat.europeanweather.cloud if you experiencing any problems.
We apologise for the inconvenience!
Dear all,
We would like to inform you of an upcoming upgrade of Morpheus backend on EUMETSAT side of the EWC. This update is required to prepare for a major upgrade of Morpheus that will be performed in the following weeks, fixing some issues and improving performance and security.
Maintenance Window:
- Date: 5 November 2024
- TIme: 20:00 - 21:00 CET
What to Expect:
- This maintenance is not expected to impact your workloads. However, you may notice slight performance reductions or minor increases in latency within Morpheus.
We appreciate your understanding and patience as we work to enhance your experience. Our team will be actively monitoring the platform to ensure everything runs smoothly.
For any questions or comments or issues, please contact us via support ticket (https://support.europeanweather.cloud) or via Rocket.
Thank you,
EWC Team EUMETSAT side
Dear all ,
we have noticed a current bug in the Morpheus on EUMETSAT side when you try to deploy a machine. Occasionally, it will appear from the UI as if your machine is ready, in a running state and healthy (and you will also get an email on provisioning "completion", if you have that enabled) but in reality the machine didn't even start the provisioning. You can check if it's happened by going to the console tab on a newly provisioned VM - if no console appears, most likely the VM didn't provision. Alternatively you check the history and see than nothing happened to the VM
This bug is known to Morpheus and it will be addressed in the next major release planned before the end of the year. Meanwhile the only solution possible if you see this, is to delete the failed VM and start a new provisioning.
We apologize for any inconvenience this irritating bug causes and thanks for all users reporting it.
For any questions or comments or issues, please contact us via support ticket (https://support.europeanweather.cloud) or via Rocket.
Dear all,
We are implementing changes to EUMETCast Terrestrial to reduce the risk of the very high data flow rates overloading internal network components at our cloud provider. While improvements there are underway, we have transitioned the EWC EUMETCast Terrestrial templates to use public IP addresses, which take another network path that is better able to scale up. This update has been thoroughly tested and validated with public IPs.
The process is documented here for creating new EUMETCast Terrestrial VMs, : https://confluence.ecmwf.int/display/EWCLOUDKB/How+to+use+EUMETCast+Terrestrial+on+AMT and for existing VMs, please follow the instructions provided here : https://confluence.ecmwf.int/display/EWCLOUDKB/Updating+existing+Eumetcast+Terrestrial+VMs+to+use+public+IPs
If you have any questions or need assistance, don’t hesitate to reach out to our support team.
Best regards,
EWC Team
Dear !
We are pleased to announce the availability of new updated images with all security patches at both ECMWF and EUMETSAT side of the cloud for
- Rocky Linux 9.4
- Rocky Linux 8.10
- Ubuntu 22.04
You can already deploy the new images from Morpheus using same instance types already available.
As always, if you need any support, please do get in touch with us on rocketchat or through the European Weather Cloud Support Portal (https://support.europeanweather.cloud/).
Kind regards,
EWC Team
Dear EWC Users,
The new EWC user workshop is approaching ( https://europeanweather.cloud/events/european-weather-cloud-user-workshop-13-november-2024 ) and you can already register at: https://eumetsat.zoom.us/meeting/register/tZIud-CsqDkiGNK9zHFl_KD3NFjR46eiPRC9#/registration !
As normal, we will briefly cover general and new aspects of the EWC and give the floor to current users with interesting use cases. We are currently preparing the agenda for the workshop and we would like to invite anyone that's interested in presenting their experiences and work in the EWC to contact us.
If you are interested to present your existing or planned use case, please get in touch with us via the European Weather Cloud Support Portal at https://support.europeanweather.cloud/
EWC Team
Dear ,
EUMETSAT side of the EWC announced a maintenance on 24 September 2024 08:00-12:00 CEST for the upgrade of Morpheus, the Cloud Management Platform.
During the maintenance, Morpheus can be unavailable, but your workloads will keep running and won't be affected.
In case of any questions or comments or issues, please contact us via support (https://jira.ecmwf.int/servicedesk/customer/portal/9/) or via Rocket.
Thank you for your patience and understanding.
Dear
We are experiencing issues at the EUMETSAT side of the EWC when deploying new VMs. We are investigating the problem and will update as soon as we know more.
We apologize for the inconvenience this might cause to you!
We are experiencing issues at the EUMETSAT side of the EWC. We are investigating the problem and will update as soon as we know more.
We apologies the inconvenience this might cause to you!